ORDERS & DELIVERIES
The orders get processed instantly by our fulfilment partner Amazon, so the answer is no, it is not possible to change or amend your order once you place and pay for the orders.
If you want to change / amend any items that you ordered, you will need to create another order and make a return request for the initial order that you have placed, then as you receive the initial order send it back for refund – please note the delivery charges will not get refunded.
Due to the nature of the packing process by our fulfilment partner Amazon, the answer is no, you cannot change / amend delivery address once you place and pay for the order.
If you want to get the items delivered to another address, you will need to create another order and make a return request for the initial order that you have placed, then as you receive the initial order send it back for refund – please note the delivery charges will not get refunded.
The orders get processed instantly by our fulfilment partner Amazon, so technically the answer is no, you will get your order delivered to the address you stated as delivery address.
But under UK consumer protection regulations you have the right to return the goods for refund. Should you wish to return the items for refund (within 15 days of receiving the order) we will refund you the price for the items as we receive and process your return, please note the delivery charges will not get refunded.
All items must be returned unused in their original packaging. If you wish to return any items or whole order, please complete our online returns form or contact our Customer Service Team on +44 (0)20 7206 2515.
We are very sorry; you cannot return the item in person. All returns have to be processed (return request) and made (via parcel delivery services/ courier services) to the return address provided.
Please note if your purchase proves to be faulty then only a full refund or a replacement will be issued (including postage if applicable). This includes manufacturing defects or the item not working.
We aim to process and dispatch all orders received through our website within 1 working day of confirming your order which means your items should arrive in 3-5 working days. During busy periods this may take a little longer (all orders will be processed instantaneously by our fulfilment partner Amazon).
Please note if the order consists of more than one item, in most cases, the order gets split and more than one delivery will be made – this is due to warehouse /item’s location.
Orders are processed by our fulfilment partner Amazon and get delivered by Amazon partnered courier services which also include Royal Mail. Once your orders are shipped from warehouse you will be sent a dispatch email in most cases which will have an order tracking number.
Please note if the order consists of more than one item, in most cases, the order gets split and more than one delivery will be made – this is due to warehouse /item’s location. So, there is a possibility that you receive several dispatch emails for the same order.
All items ordered as one single order attract one delivery charge (even though the order gets split and delivered separately), regardless of how many items you have ordered. But if you place two or more separate orders (even on the same day) the delivery will be charged separately.
Please contact our Customer Service Team via e-mail at contact@giftsfromlondon.com explaining the damage and attaching a photo clearly showing the damaged item. They will organise a replacement to be delivered or issue a refund.
If you do not receive any response within 3 days, you can call the Customer Support Team on +44 (0)20 7206 2515.
What you see in our website are the products and quantities currently available. If you need an item that is not displayed in our website or if you need an item in a large quantity then simply complete the contact us form. Please ensure you provide the following information; product name, price (if known) and the product code (SKU – if known). Your enquiry will then be forwarded to our Customer Service Team who will provide you with details. Alternatively, you can contact our Customer Support Team on +44 (0)20 7206 2515.
PAYMENT & OTHER INFORMATION
We accept the payment via PayPal or Stripe.
You can use major Credit & Debit cards such as VISA, VISA Electron, Mastercard and Maestro
When you place the online order, you will be taken to PayPal (if you choose to pay by PayPal) or Stripe (if you choose to pay by Stipe) payment processing sites where you would be able to make the payment. We will not hold any of your payment information.
The order will be accepted and processed only after the full payment been authorised and confirmed by PayPal or Stripe.
No, you can’t. but if you are paying by PayPal you can top up your PayPal account balance using two different cards and make the payment using the PayPal balance.
All our product prices are exclusive of value added tax (VAT). Therefore, the VAT is not included in your purchase.
Product prices are subject to change. But once an order has been placed and accepted, the order amount will not change.
No, our pricing is transparent and you can see the exact cost of your order before you make any payment – you know exactly how much your order cost.
If you have any queries or questions, you can contact the Gifts from London customer service team at contact@giftsfromlondon.com (or use the Contact Us form) – this is the best form of contact.
If you have not received any responses for your e-mail within 3 days then call our customer support Team on +44 (0)20 7206 2515 (office hours are Monday to Friday 10 am to 3 pm).
We will not be holding any of your payment detail. But your name and address details will be kept in the database for a short period of time. Keeping information securely is very important to us. We encrypt data using SSL (Secure Socket Layer), the most secure form of encryption currently available.
We are pleased to inform you we recycle waste materials and damage goods in accordance with the UK government regulations.